Got Questions?

Looking for answers to your questions? Well, we can’t answer all of the world’s great questions, but we can certainly answer those that relate to purchasing on our website.

Creating and Updating your account details

You can create an account by click the below link and following the prompts.

*Please note if you are already signed-up to our loyalty programme you need to use the original email address you signed up with in order to earn and burn points on the online platform. If you are unsure what your original contact information was when signing up, you can email [email protected].

You can change your name, email address or password via the dashboard page once you are logged into you account , under the Account Details tab.

You can login to your account via this link Or via the icon in the top right corner of the main page of the website that says ‘Hello’ ‘Login’

If you forget your password, fear not, you can request a password reset via the forgot my password button. If you are still struggling, you can email our customer service team for assistance [email protected].


It is not possible to cancel an online order without contacting one of our wonderful customer service representatives. Please contact us as soon as possible if you wish to cancel or amend your order, we are always happy to help. You can either call us on +27 (0) 21 555 0630 or email [email protected].

We all change our minds, but in order to qualify for a full cash refund, you need to exercise this right to cancel within 30 days from date of order placed. All items need to be in their original packaging & undamaged. Please send an email to [email protected].

All goods must be returned to us, unused, together with all original packaging. Please make sure that your return package is packed and sealed securely, and we will arrange for collection. Email [email protected] for all the details or you can log a return via the website

Sometimes, gremlins creep into our boxes and change your Toy Kingdom Order. If there are any discrepancies with your order, please notify us within 48 hours of receiving your order. If you have been shipped the incorrect goods, please accept our humble apologies and contact our customer service team +27 (0) 21 555 0630 or email [email protected]. They will arrange for a collection of these goods. All the replacements will be sent at no extra cost.

Sometimes we get it wrong. Unfortunately, if the image, description, price or availability is incorrect, we will not be able to replace the item with that was incorrectly represented. We promise to do our best not to get these details wrong, and will do our best to rectify the mistake, but cannot confirm that the exact replacement product will be supplied.


Payment must be done before you complete your order. We accept PayU, credit cards, as well as Discovery Miles. Alternatively, if you live in South Africa, you can make an EFT payment, however your toys will not be sent until the money reflects in our account, which could take 2 – 3 working days.

You can shop from with utmost confidence, knowing that the transactions are protected. You will see either a little lock in the corner next to our URL, or the HTTPS that designates that our site is secure, depending on the type of browser that you are using.


You can see our full return policy on our

You can only return Toy Kingdom products that have been purchased directly through this website. Toy Kingdom products purchased at a retail store or from other websites must be returned to the original store or site from which they were purchased. If you are not happy with your Toy Kingdom products, please follow our delivery, returns, exchanges and repairs policy, so that we can exchange or refund your order. We reserve the right to reject the return of products that are not returned in accordance with this policy procedure. We may request that you pay delivery charges to return such goods back to you. Our returns policy does not affect your statutory rights.