Join the Team
Behind the Magic of Play
Customer Service Agent
Toy Kingdom
Location: Remote, South Africa
Job Type: Full-Time
About the Role
We're hiring a friendly, solutions-focused Customer Service Agent to support our online and in-store customers via phone, email and chat. Work from home with a great team behind you.
Key Responsibilities
- Respond to customer queries via phone, email and chat.
- Resolve order, delivery and product issues.
- Process returns and exchanges.
- Log feedback and escalate where needed.
- Deliver friendly, on-brand service.
Requirements
- Previous customer service experience.
- Excellent written and verbal communication.
- Calm, patient and solutions-focused.
- Reliable home internet and quiet workspace.
What We Offer
- Work-from-home flexibility.
- Supportive, well-trained team.
- Staff discounts on products.
- Opportunities for growth.
Apply today and help our customers love Toy Kingdom!