• Delivery is free of charge anywhere in South Africa for orders over R750
• All orders under R750 will incur a delivery fee of R65

• You will receive an email confirmation as soon as your order ships.
• You can track your order by clicking “View Order Status” in your email confirmation, or,
• if your order was placed using an existing account, you can view your order status through your online portal.

• Once payment has been reflected please allow up to 24 hours for processing before shipping.
• Expect 5-7 business days for delivery or 3-4 days for Click & Collect once your order has been dispatched.
• Delivery length *may vary for outlying areas, during SALES or in peak season.

• We ship anywhere within South Africa.
• We do not ship internationally.

• Standard shipping which takes 5-7 business days.
• Click & Collect which takes 3-4 business days.

• Our chosen courier is The Courier Guy. You can access their Ts&Cs at thecourierguy.co.za/terms-conditions/

• Please contact our customer care team at customercare@toykingdom.com or call +27 021 555 0630.

• If there are any concerns regarding the quality or description discrepancies of any items, please notify us within 48 hours of receiving them.
• Contact our customer care team at customercare@toykingdom.com or call +27 021 555 0630.

• If there are any discrepancies with your order, please notify us within 48 hours of receiving it.
• Contact our customer care team at customercare@toykingdom.com or call +27 021 555 0630.
• We will arrange for the collection/delivery of these items at no extra cost.

Goods must be returned within 30 days of purchase, and items bought on SALE within 14 days of purchase.

You may return any unwanted product to us, provided it:

• is undamaged,
• is unworn,
• is its original packaging,
• is accompanied by the original purchase receipt, and
• was purchased at a Toy Kingdom store, Build-A-Bear Workshop, or online at toykingdom.co.za

1. Log in to your account at toykingdom.co.za/returns
2. Enter your email address and your order number.
3. Select the item/s you wish to return and give a reason for your return.
4. We will notify you within 24 hours if your return request is eligible.

• Online purchases

1. Log a return at toykingdom.co.za/returns
2. We will notify you within 24 hours if your return request is eligible.
3. You will then receive your RMA number and shipping guidelines.
4. Our customer care team will organise a courier to collect the item.
5. Once your return has been received at our warehouse it will be inspected.
6. When the return is approved we will refund you or exchange the item free of charge.
7. Refunds will be processed by the same method as the original transaction (i.e. card or cash)

• In-store purchases

1. Items purchased from a Toy Kingdom retail store can be returned to any Toy Kingdom branch.
2. Returns must accompanied by the original purchase receipt.
3. Refunds will be processed by the same method as the original transaction (i.e. card or cash)

Click here for all our Store Locations.

• You will receive an email confirmation as soon as your order ships.
• You can track your order by clicking “View Order Status” in your email confirmation, or,
• if your order was placed using an existing account, you can view your order status through your account dashboard.

• Unfortunately, once an order is placed it cannot be cancelled
• If you no longer want the item, please wait until you have received your order and then follow our return or exchange instructions found here.

• Unfortunately, once an order is placed it cannot be modified.
• If you no longer want the product, please wait until you have received the order shipment and then follow our return instructions found here for a refund.

• Unfortunately, the shipping address cannot be changed once an order is placed.

• PayU:Credit card, debit card, Instant EFT
• Card payment: VISA, Mastercard
• Discovery Miles
• EFT: ABSA, Nedbank, Standard Bank, Investec, TymeBank, FNB
• BNPL: Payflex, Ozow, Pay Just Now
• Toy Kingdom or Build-A-Bear Workshop gift cards
• Toy Kingdom Royalty Club points

• Your credit or debit card will be charged when you complete your checkout.

• If your payment is declined, please double-check that the information entered is correct and if the problem persists, we recommend contacting your bank directly.
• Please ensure that the billing address provided for the order matches the billing address associated with your card.

• Please contact your bank to dispute the unauthorised charge.

• Yes, we do! Gift cards are valid for 3 years after the date of issue, or will expire when you reach a zero (nil) balance, whichever occurs first.

• Yes. Our gift cards are currently only redeemable online, but will soon be accepted both online and in-store.

• Click here to register and set up an account. Click here to log in to an existing account.

• You can change your name, email address or password via your account dashboard page here toykingdom.co.za/my-account/

• When signing in, select forgot password to register a new password.

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• Please find our privacy policy here.